Shiel Medical Laboratories prides itself on its service to physicians, institutions and patients alike. Queries are answered courteously and reliably. Testing is performed rapidly and accurately. At Shiel, you can expect a degree of personalized service and attention that's not available elsewhere. Our field representatives are professionals with no less than 8 years experience in the industry.Client
Services
Report Distribution
Computer / Printer/ Communications Support
Courier Service
Phlebotomy
House Calls
Patient
Service Centers (PSC)
Client Services
Shiel's Client Services department is operated by a team of
professionals, and led by a dedicated supervisor with more
than twenty-years in the client services field. The department
is fully operational 24 hours a day, 7 days a week.
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Report Distribution
Flexible reporting options provides the assurance that you
receive the results you need, when you need them. Please review
the broad array of options Shiel offers for timely test results
and reports:
- Courier Service is available for daily delivery. All Shiel
Medical Laboratory reports arrive on attractive, easy-to-read,
laser printed documents. Specially colored papers signify
partial or complete reports.
- Remote Printing through a high-quality laser printer,
custom installed in your office, which connects to our server
to receive results and reports from Shiel's network. Most
test results are available by 9:00 AM the following morning.
Earlier print times can be arranged by special request.
- AutoReach®
Laboratory Interface)—the intuitive laboratory connectivity
system that seamlessly interfaces with your existing billing
or practice management software. It’s the only laboratory
system you’ll ever need!
· Superior result reporting.
· Effortless specimen processing.
· Hassle-free, error-freespecimen routing
to the correct lab, by way of the AutoReach
insurance provider recognition
module.
· Eliminate repetitive data entry and
excess paperwork.
- Remote Fax: Shiel's automated fax system allows customers
to receive fax results as they become available.
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Computer / Printer/ Communications
Support
Shiel Medical Laboratory is committed to providing accurate
results quickly and efficiently. By supplying quality computer
and communications hardware, we assure dependable information
that assists in the effortless oversight of your patients'
progress. Best of all, all the equipment and software provided
by Shiel are custom designed by medical professionals for
quick learning, ease-of-use, and low-maintenance. In the event
of any hardware difficulties, highly skilled representatives
from Shiel's Information Technology (IT) Department are readily
accessible to arrange same day assistance, repairs, or replacement.
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Courier Service
Shiel's in-house courier services guarantee specimen integrity
by ensuring the efficient retrieval of patient specimens.
Utilizing state-of-the-art tracking systems Shiel Medical
Laboratory is capable of scheduling pickup and delivery to
accommodate virtually any pickup requirements.
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Phlebotomy
Over sixty highly qualified phlebotomists are on Shiel's staff
to assure every Shiel client a comfortable experience when
drawing their blood for diagnostic purposes. Our well-organized
resources allow Shiel to reliably service our patient service
centers and to consistently meet or exceed the expectations
of our contracts (our superior performance has helped Shiel
become a favored service provider to Visiting Nurse Service
(VNS) in Queens and Nassau County). Our superb management
will allow Shiel to effortlessly expand our phlebotomy department
as we continue to grow.
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House Calls
Home services are readily available, and Shiel's qualified
and compassionate staff is ready to meet the needs of homebound
patients. Our team of phlebotomists, supervised by three experienced
managers, has the resources to serve the broadest range of
clients needs. Every phlebotomist is equipped with a NEXTEL
radio-phone so they can be located and dispatched on a moments
notice if necessary.
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Patient Service Centers (PSC)
To better serve our physicians and their patients, Shiel Medical
Laboratory operates blood drawing facilities at Manhattan,
Brooklyn, Queens Rockland and Nassau locations. We have plans
to expand our network to other boroughs and counties in the
near future. To locate a service center near you, please
click here.
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