| Shiel Medical Laboratories prides itself on its service
to physicians, institutions and patients alike. Queries
are answered courteously and reliably. Testing is performed
rapidly and accurately. At Shiel, you can expect a degree
of personalized service and attention that's not available
elsewhere. Our field representatives are professionals
with no less than 8 years experience in the industry.
Client Services
Report Distribution
Computer / Printer/ Communications
Support
Courier Service
Phlebotomy
House Calls
Patient Service Centers (PSC)
Client Services
Shiel's Client Services department is operated by a
team of professionals, and led by a dedicated supervisor
with more than twenty-years in the client services field.
The department is fully operational 24 hours a day,
7 days a week.
RETURN TO TOP
Report Distribution
Flexible reporting options provides the assurance that
you receive the results you need, how you need them,
and when you need them. All routine tests are available
by no later than 8AM the following morning. Your practice
can select one or more of the following options.
- Report Delivery to virtually any Electronic Health
Record (EHR) System
- Internet Access to Test Results through our secure
website www.shiel.com
- LabCare
(Laboratory Interface)—the intuitive laboratory connectivity
system that seamlessly interfaces with your existing
billing or practice management software. It’s the
only laboratory system you’ll ever need!
· Superior result reporting.
· Effortless specimen processing.
· Hassle-free, error-free specimen
routing to the correct lab, by way of the AutoReach
insurance provider recognition
module.
· Eliminate repetitive data entry
and excess paperwork.
- Courier Service is available for daily delivery.
All Shiel Medical Laboratory reports arrive on attractive,
easy-to-read, laser printed documents. Specially colored
papers signify partial or complete reports.
- Remote Printing through a high-quality laser printer,
custom installed in your office, which connects to
our server to receive results and reports from Shiel's
network. Most test results are available by 8:00 AM
the following morning. Earlier print times can be
arranged by special request.
- Remote Fax: Shiel's automated fax system allows
customers to receive fax results as they become available.
RETURN TO TOP
Computer
/ Printer/ Communications Support
Shiel Medical Laboratory is committed to providing accurate
results quickly and efficiently. By supplying quality
computer and communications hardware, we assure dependable
information that assists in the effortless oversight
of your patients' progress. Best of all, all the equipment
and software provided by Shiel are custom designed by
medical professionals for quick learning, ease-of-use,
and low-maintenance. In the event of any hardware difficulties,
highly skilled representatives from Shiel's Information
Technology (IT) Department are readily accessible to
arrange same day assistance, repairs, or replacement.
RETURN TO TOP
Courier Service
Shiel's in-house courier services guarantee specimen
integrity by ensuring the efficient retrieval of patient
specimens. Utilizing state-of-the-art tracking systems
Shiel Medical Laboratory is capable of scheduling pickup
and delivery to accommodate virtually any pickup requirements.
RETURN TO TOP
Phlebotomy
Over sixty highly qualified phlebotomists are on Shiel's
staff to assure every Shiel client a comfortable experience
when drawing their blood for diagnostic purposes. Our
well-organized resources allow Shiel to reliably service
our patient service centers and to consistently meet
or exceed the expectations of our contracts (our superior
performance has helped Shiel become a favored service
provider to Visiting Nurse Service (VNS) in Queens and
Nassau County). Our superb management will allow Shiel
to effortlessly expand our phlebotomy department as
we continue to grow.
RETURN TO TOP
House Calls
Home services are readily available, and Shiel's qualified
and compassionate staff is ready to meet the needs of
homebound patients. Our team of phlebotomists, supervised
by three experienced managers, has the resources to
serve the broadest range of clients needs. Every phlebotomist
is equipped with a NEXTEL radio-phone so they can be
located and dispatched on a moments notice if necessary.
RETURN TO TOP
Patient Service Centers (PSC)
To better serve our physicians and their patients, Shiel
Medical Laboratory operates blood drawing facilities
at Manhattan, Brooklyn, Queens Rockland and Nassau locations.
We have plans to expand our network to other boroughs
and counties in the near future. To locate a service
center near you, please click
here.
RETURN TO TOP
|
